Onsite Receptionist/Scheduler

Work Location: Sunnyvale, California

Work Schedule: Monday – Friday

Engagement Model: Temporary employment; Part-time (20 - 25 hours/week)

Estimated Start Date: September 30, 2024

Estimated Duration: 15 weeks

DataForce by TransPerfect is seeking a motivated Scheduler/Receptionist to join our team on a part-time, temporary basis for a new data collection project in Sunnyvale, California!

This is an exciting opportunity to be part of an innovative project to improve Artificial Intelligence and technology.

Role Summary

As a Scheduler, you will be responsible for communicating with potential participants via phone or email, and scheduling them based on availability. The Scheduler is the main face of our team to people participating in the study.

As a Receptionist, you will welcome participants for the onsite data collection project, including checking their IDs, having them sign the NDA and providing instructions on expected participant behavior during the collection.

Role Responsibilities - Scheduler

• Manage and coordinate participant scheduling for study appointments according to project requirements
• Handle phone calls, emails, and inquiries with professionalism 
• Perform general administrative duties including data entry, filing, and preparing materials 
• Liaise with onsite study staff to ensure smooth participant flow and efficient operations 
• Uphold confidentiality and ethical standards of the study

Role Responsibilities - Receptionist

• Manage participant arrival and departure at the onsite location through scheduling software
• Confirm that participant information is logged correctly
• Guide each participant from project inception to completion, while distilling the purpose of the study
• Ensure accurate and up-to-date information through transparent and clear communications
• Facilitate project changes for scheduling and resource planning
• File data collection project documentation when appropriate
• Provide ongoing support and information to participants
• Treat participants with the utmost level of care and professionalism

Role Requirements

• Able to work onsite in Sunnyvale, California
• Able to work a flexible schedule if needed
• Must possess outstanding customer service skills - excellent verbal and written English communication skills with phone and email
• Strong project management and prioritization skills
• Self-motivated, quick learner, and organized
• Ability to juggle multiple projects at once and effectively multitask
• Possess a quality and detail-oriented mindset
• Ability to work independently and meet deadlines
• Resilient personality; ability to gather feedback and suggest changes to the current process
• Ability to shift focuses quickly

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.