Local Coordinator - Cork

Work Location: Onsite in Cork, Ireland

Work Schedule: Monday – Friday during regular business hours (no weekends or holidays)

Engagement Model: Project Based

Languages Needed: English

Start Date: Immediate

Role Summary

As a Local Coordinator, you will be responsible for managing a team of Language Data Annotators, ensuring that both accuracy and output are up to our client’s standards and requirements. The project you will be working on involves the improvement of a major Virtual Assistant through data collection and labeling and you will be a key element in our office.

Role Responsibilities

• Monitor and track team KPIs to measure project progress Monitor and track team time/attendance and attrition rates

• Analyze project data to provide regular performance updates to direct reports, facilitate corrective actions as needed

• Report progress to client and issues to the TP management; escalate when needed

• Receive daily client updates and manage direct reports accordingly

• Manage new hire onboarding (remotely and/or onsite), training, ramp-ups, terminations, and ramp-downs Monitor adherence to work standards and manage potential issues that may arise

• Hold line management responsibility, ensuring the team is at optimum performance, fully utilized, and receives constructive feedback

• Manage employee wellbeing and identify ways to retain existing staff; conduct regular personal check-ins and 1-on1s (monthly/quarterly)

• Resolve basic IT issues and escalate where needed

• Optimize trackers and local project workflows where possible

• Provide Program Manager with productivity and tool time stats for client billing

• Conduct regular security/confidentiality refreshers with direct reports to maintain client standards Coordinate office security measures as needed (e.g. camera setup, tinted windows) and team building activities

• Ensure the on-site team has everything required to carry out their responsibilities successfully

• Complete any other tasks that are deemed appropriate for the role and assigned by the manager/supervisor

• Minimum Bachelor’s degree or equivalent

• Minimum 1-year Project/People Management experience (industry experience a plus) Business English language proficiency

• Experience managing AI ML data-related projects (including speech, text and computer vision data collection, data curation, and annotation projects)

• Experience managing Machine Learning data annotation services, data collection, transcription, and staffing

• Experience working in a multinational/multicultural virtual working environment Fluency in a language other than English is a plus

• Exceptional communication skills – being able to communicate important updates to clients both verbally and in writing

• People management skills to handle people of various cultures

• Established expertise in project management and methodologies

• Flexibility, adaptability, and resilience skills – ready to deal with ambiguity

Does it sound interesting? Then do not hesitate and hit the Apply button!

After you submit your application, you will receive an email with further instructions. If you haven't seen the email, please check your spam folder as well. For more information contact us at DataForce.Sourcing@transperfect.com