Local Coordinator - Melbourne, Australia (Onsite)

Work Location: Onsite in Melbourne, Australia

Role Summary

The Local Coordinator is responsible for managing a team of Language Data Annotators, ensuring that all project Key Performance Indicators (KPIs) are met according to the client’s standards and requirements. The Local Coordinator works on improvement of AI solutions through data annotation.

Role Responsibilities

The Local Coordinator is responsible for handling project execution and managing, onboarding, and training direct reports.

• Monitor and track team KPIs to measure project progress
• Monitor and track team time/attendance and attrition rates
• Analyze project data to provide regular performance updates to direct reports, facilitate corrective actions as needed
• Report progress to client and issues to the TP management; escalate when needed
• Receive daily client updates and manage direct reports accordingly
• Manage new hire onboarding (remotely and/or onsite), training, ramp-ups, terminations, and ramp-downs
• Monitor adherence to work standards and manage potential issues that may arise
• Hold line management responsibility, ensuring the team is at optimum performance, fully utilized, and receives constructive feedback
• Manage employee well being and identify ways to retain existing staff; conduct regular personal check-ins and 1-on1s (monthly/quarterly)
• Resolve basic IT issues and escalate where needed
• Optimize trackers and local project workflows where possible
• Provide Program Manager with productivity and tool time stats for client billing
• Conduct regular security/confidentiality refreshers with direct reports to maintain client standards
• Coordinate office security measures as needed (e.g. camera setup, tinted windows) and team building activities
• Ensure the on-site team has everything required to carry out their responsibilities successfully
• Complete any other tasks that are deemed appropriate for the role and assigned by the manager/supervisor

Required Knowledge, Skills and Abilities

• Exceptional communication skills – being able to communicate important updates to clients both verbally and in writing
• People management skills to handle people of various cultures
• Established expertise in project management and methodologies
• Flexibility, adaptability, and resilience skills – ready to deal with ambiguity
• Effective use of platforms/systems and planning tools to plan, organize, and prioritize to ensure the successful completion of projects
• Resource planning skills – effectively and strategically distributing resources
• Organization skills and the ability to work under pressure
• Outstanding teamwork and collaboration skills – ability to interact with all stakeholders
• Problem-solving skills – effective analysis and creative solutions for any problems that might arise
• Excellent analytical and critical thinking skills – ability to analyze a situation and plan and implement a solution
• Knowledge of file management and other administrative procedures
• Ability to understand and apply complex guidelines
• Performance/feedback management (maintain accountability to reach KPI goals)
• Competency in the use of business applications and collaboration tools, including but not limited to the Microsoft suite of applications (Outlook, Excel, Word, PowerPoint, SharePoint, Teams) and Google Workspace suite of products

Required Experience and Qualifications

• Minimum Bachelor’s degree or equivalent
• Minimum 1-year Project/People Management experience (industry experience a plus)
• Business English language proficiency
  

Desired Skills and Experience

• Experience managing AI ML data-related projects (including speech, text and computer vision data collection, data curation, and annotation projects)
• Experience managing Machine Learning data annotation services, data collection, transcription, and staffing
• Experience working in a multinational/multicultural virtual working environment
• Fluency in a language other than English is a plus